The mission of the Park City Fire Service District is to enhance the quality of life for those we serve, safeguard the environmental and economic base of our community, make a positive difference, and provide excellence in service. The cornerstone to this mission is Emergency Medical Services (EMS). Park City Fire District has earned the distinction of being one of the most progressive emergency medical service providers in the State of Utah. Each firefighter, at a minimum, is trained at the Advanced EMT level to ensure advanced life support measures are administered without delay. This advanced life support care includes immediate recognition of cardiac arrest and early high-quality CPR with an emphasis on chest compressions and integrated post-cardiac arrest care. Our professional Advanced EMTs and Paramedics are trained and qualified to administer medication, perform injections, and conduct airway procedures prior to the arrival of the patient at an advanced care facility. This training and expertise also extends to all emergency medical situations to provide Park City residents the very best medical response.
Along with this team of professionals, the Park City Fire District is an all-hazard response department and have state-of-the-art equipment to respond quickly and appropriately to all types of emergencies. Emergency vehicle apparatus including ambulances are strategically stationed throughout Park City for rapid response. Air ambulances and other life-saving resources are available in the Park City area to assist with emergency care.
EMS Division
Park City Fire District began providing full-time emergency response and extrication services in 1984. Park City Fire District worked closely with a paid-call ambulance service operated through Holy Cross Hospital. In 1996, the Park City Fire District contracted with Summit County to provide ambulance services to the residents of Park City with two full-time staffed ambulances. A year later, the Park City Fire District enhanced their medical services by endorsing a licensed Paramedic Rescue Service, providing additional Advanced Life Support (ALS) care. Today, there are 7 staffed paramedics on duty 24 hours a day.
The system of providing Emergency Medical Services (EMS) in Summit County is focused on delivering world-class patient care: regardless of anyone’s ability to pay for such service. All patients will be treated professionally, courteously, and with compassion. No one will be denied ambulance service on ability to pay or lack of health insurance. When our residents or guests need emergency assistance they should call 911 without hesitation.
Frequently Asked Questions
What is EMS transport billing (fee for service)?Expand
EMS transport billing (fee for service) is the process of obtaining financial reimbursement for the cost of providing medically necessary ambulance transportation. Medicaid, Medicare, and most other private insurance policies (health, auto, homeowners, etc.) already allow for reimbursement for this service. Summit County utilizes this program to seek reimbursement of these funds that will help supplement some of the operational expenses for providing an EMS system while giving some relief to the general fund and ultimately the taxpayer.If EMS comes to my house but I don’t need to be transported, will I receive a bill?Expand
No, currently Summit County does not charge for a situation where the patient is not transported to a medical facility. In certain circumstances, if you are treated at the scene but not transported you may be billed for supplies used. “Doesn’t an EMS billing system amount to double taxation”? As a property owner, I am already paying taxes that fund emergency medical services through the county.Expand
No. Charges for medical transport services result in revenues that should actually decrease the tax burden for Summit County citizens. The fees are paid as part of insurance coverage for County citizens and non-citizens alike. In addition, those persons who do not pay County taxes will also be bearing their share of the costs of the services that are funded by the County.How do I make sure my Insurance is billed? Expand
Summit County / Park City Fire District will invoice your insurance as a courtesy to you. If you do not have your insurance information available at the time of treatment, the patient or responsible party should contact the Fire District at 435-940-2511. The following information must be provided within 10 days of the ambulance report:
- Patient name, mailing address, phone number and date of birth.
- Insurance company name, address, and phone number
- Insurance type (medical, automobile, industrial, Medicare/ Medicaid)
- Plan number
- Group number
- Insured name (primary card holder and patient’s name if different)
Patient care and attending to a patient’s needs are always the most important priorities in EMS. Patients will receive an initial statement from the billing company. PCFD has contracted with an independent EMS transport billing company to manage fee recovery. The company, Gold Cross Services based in Salt Lake City, UT, is required to adhere to stringent rules concerning patient confidentiality, professionalism, and courtesy in the administration of the EMS transport billing program. Patients who are uninsured may be eligible for a hardship waiver. Payment plans requiring modest payments with no interest or penalties may be set up through Gold Cross Services. You can contact Gold Cross Services regarding billing questions, to request a hardship waiver, make a payment, or to set up a payment plan at 888-771-3606 or 801-975-4385. Ambulance bill payments may also be made by clicking “Pay Your Ambulance Bill.”If I don’t have health insurance, and cannot pay my bill, what options do I have? Expand
Patients taken to a medical facility by county ambulance who do not have health insurance may be eligible for a self-pay discount. Please contact Gold Cross Services at 888-771-3606 or 801-975-4385 for more information.
What if my insurance company will not cover my ambulance service bill?Expand
The billing service will attempt to gain all information required to show the medical necessity of the transport.Why can’t you accept whatever amount the insurance company pays?Expand
If you have insurance, that policy is a contract between you and your insurance company. Co-insurance, deductibles, and co-payments are deemed the responsibility of the patient by the insurance company.Who should I call if I have a billing or insurance problem?Expand
Gold Cross Services will have a customer service representative to address billing and insurance questions. Please call them at 888-771-3606 or 801-975-4385What are the charges for ambulance transportation? Expand
Pursuant to Utah Code Annotated 26-8a-403 Administrative Rule R426-8-2, the Utah Department of Health establishes the following allowable ambulance rates as of July 1, 2024: $1,176.11 for Ground Ambulance to a medical facility; $1,552.68 for Advanced EMT Ground Ambulance to a medical facility; $2,270.22 for Paramedic Ground Transport to a medical facility; and $42.24 per mile from scene (pick up point) to hospital.How will my privacy be protected? Expand
All members of the organization have been trained on patient privacy or the Health Insurance Portability and Accountability Act (HIPAA) requirements and will strictly adhere to those standards. Click here for a copy of the HIPAA Notice of Privacy Practices